Support
Chase Memories is built and supported by one person: me. When you write in, you reach the person who made the thing.
For anything broken, confusing or missing: support@chasememories.app.
I read everything and answer as fast as one person honestly can, usually within a couple of days.
Things worth knowing first
- Where is my transcript? Transcription happens on the phone. A long recording takes a little while after it ends; the memory shows its progress. Over the free cap, a recording is saved and transcribed when your monthly allowance returns or when you upgrade.
- I lost my phone. Where is my backup? Sign in on the new iPhone and turn on backup. The key arrives through iCloud Keychain when that is on; otherwise another device of yours can approve the new one, or you can enter your recovery code. If none of those is possible, nothing can open the backup, not even us, and the app offers to start it over.
- I want my files out. Settings, Export Everything. It is free and needs no account.
- Refunds and subscriptions. Pro is billed by Apple. Manage or cancel it under your Apple Account's Subscriptions; Apple handles refunds.
- Deleting my account. Settings, Account, Delete Account. It removes the backup and the account; your memories on the phone stay.